PHH Solicitors are Here to Help You if You Have Experienced Trauma
Many of the customers who contact us at PHH Solicitors for advice have in some way, shape or form, experienced life-changing events.
Our clients include people who have suffered Personal Injury by way of a trip, slip or fall, vulnerable pedestrians and cyclists involved in road traffic accidents. We also assist clients who are suffering as a result of medical negligence. We also deal with clients who are in the midst of difficult divorce proceedings, involved in care proceedings or who have been subject to mental, physical or sexual abuse.
Our team at PHH Solicitors understand that trauma manifests itself in many ways and we have adapted our work practices in order to assist victims of trauma in a unique, specialised and helpful way.
We recognise that asking clients to recount their accident, injury, or assault can be extremely difficult. Just telling your story can be enough to induce severe anxiety and stress. Some clients compare the process of repeatedly giving their account to being traumatised all over again. We bare this in mind and tailor our working relationships with our clients carefully to avoid any further upset being caused.
Litigation is invariably stressful, but it is possible to minimise the negative emotions that go with such a difficult process. We at PHH Solicitors believe that undertaking this process with our client’s wellbeing at the forefront of our advice can be empowering for clients, assist in their understanding and give them a sense of control over their case.
To achieve this, we work hard to understand how your individual situation has affected your life. We appreciate this can take time and might require the views of various experts. We take this seriously and often work with psychiatrists and psychologists to ensure we understand our clients.
Clients are unique, and each one deserves an equally tailored and personal approach. We can only fully value a claim once we have completely understood its impact on your life and wellbeing. Gaining such an understanding means giving you the chance to tell your story in the way that best suits you and makes you feel heard at all times.
Although we believe that each and every one of our clients are unique, there are certain steps that we consider to be best practice when helping all of our clients throughout our departments. These include:
- Adapting our working practices to your preferences.
- Ensuring that we are available for you to speak with on a one-to-one basis, if we are otherwise engaged, we endeavour to always return to you within 24 hours.
- Being transparent and clear about your case and always keeping you informed of our intended next steps.
- Discussing your options throughout and empowering you to make your own decisions at every step of your case.
We take these steps because we care about our clients and want the best possible outcome for each and every one of them.
If you are affected by issues covered here please contact PHH Solicitors dedicated Medical Negligence team on 01253 778231.