Customer Complaint Procedure at PHH Solicitors

Unhappy with the service you have received?

Then please read our complaints procedure for a speedy resolution.


PHH Solicitors pride ourselves on providing a high-quality legal service and client satisfaction. If we do get things wrong, then you have the right to complain. We will make every effort to resolve any disputes quickly, efficiently and amicably.

Should you wish to make a formal complaint, please do so in writing indicating the PHH Solicitors office you attended and the Solicitor who dealt with your case.

PHH Solicitors Lancashire office addresses are:

York House
1 York Avenue

Office hours:
Monday to Friday: 9.00am – 5.00pm

Telephone 01253 824 216

25 Poulton Street

Office hours:
Monday to Friday: 9.00am – 5.00pm

Telephone. 01253 778 231

If you are not satisfied with our final response you may also refer your complaint to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007 which deals with legal services complaints.

For the complaints procedure to function correctly you must usually refer your complaint within six months from our final written response to your complaint and within six years of the act or omission about which you are complaining (or within three years of you becoming aware of it).

Generally, the Legal Ombudsman deals with complaints relating to acts or omissions that happened after 5 October 2010.

The Legal Ombudsman contact details are:

Telephone: 0300 555 0333

Legal Ombudsman
PO Box 6806

The Legal Services Act 2007

” The Legal Services Act 2007 is an Act of the Parliament of the United Kingdom that seeks to liberalise and regulate the market for legal services in England and Wales, to encourage more competition and to provide a new route for consumer complaints”